Web Policies and Important Links
These are important policies that help protect you and make your experience better. We also provide
links to important information that you may want to read. If you have questions about our policies,
please feel free to contact us.

  • Privacy and Security
  • Accessibility: Heart House's (HHI) website must comply with Section 508 of the Rehabilitation
    Act of 1973, making content accessible to people with disabilities. Section 508 requires that
    anyone with disabilities must be able to access and use information and data on a website,
    comparable to the way people without disabilities can get that information and data, unless it
    would cause our organization an undue burden.
  • If you use assistive technology (such as a screen reader, Braille reader, etc.) and have
    problems accessing information on our website, please contact us and tell us about your
    problem. Be sure to include the URL (web address) of the material you tried to access and
    your contact information. We will try to provide the information you are seeking.
  • Following Links to Other Websites: Throughout our website, we include links to information on
    other websites. We provide these links solely to help you find additional information about a
    topic or next steps. Once you leave Heart House's website, you will be subject to the privacy
    and security policies of the owners/sponsors of the outside website.
  • HHI cannot control or guarantee the accuracy, relevance, timeliness or completeness
    of information contained on a linked website.
  • HHI does not endorse the organizations sponsoring linked websites, and we do not
    endorse the views they express or the products/services they offer.
  • HHI cannot authorize the use of copyrighted materials on linked websites. You will
    have to request authorization from the sponsor of the linked website.
  • HHI cannot guarantee that outside websites comply with Section 508 (Accessibility
    Requirements) of the Rehabilitation Act.
  • HHI cannot control or guarantee that the owners of other websites will protect your
    privacy. You should read their privacy policies when you visit other sites.

HHI's Linking Policy:
  • HHI uses links to other websites if they add value to HHI content and help further the goals
    and mission of the Department, they help HHI's website visitors find related information, and
    they eliminate the need to duplicate information that already exists.
  • We review all of our links at least quarterly, as part of our routine content certification process,
    to make sure they still work and that they still add value.
  • When we choose a link, we make sure that it will add value, do not exist solely to promote
    specific products or services, are in good taste, and comply with all laws, regulations, and
    policies.
  • As a rule, our links do not promote specific for-profit products or services. Sometimes,
    however, we do link to the home pages and/or email addresses of a category of private for-
    profit HHI partners (for example, HUD approved lenders) when it will promote HHI's program
    and customer service objectives. To make sure that we are fair, we post a complete list of the
    vendors in that category (both those with and those without websites/email); and we notify all
    vendors in that category that we will be creating links to the websites/email addresses of
    those that have them, before any links are posted.
  • Because HHI's Internet website is in the public domain, anyone can link to it or replicate it
    without permission.
  • If you have or know of a website that you think would add value to the content on HUD's
    website, you can send us the link. We will review the site to see if it meets our criteria.

File Formats:
  • HHI is committed to providing information and data in formats that most people for whom it is
    intended can use.
  • When we provide data, we try to provide it in a format that lets the intended audience
    aggregate, separate, manipulate, and analyze it, as needed, to the extent possible.
  • Some documents on our website are in Portable Document Format (PDF). These documents
    ensure that you will be able to obtain publications in their original format regardless of what
    type of computer, browser or operating system you use to access the Internet. In order to view,
    navigate through and print PDF documents, you must first download the free Acrobat Reader
    software. Instructions and a troubleshooting guide are available on the Adobe website. For
    best results, make sure you install version 3.0 or later of the Acrobat Reader. If you're using
    screenreaders or require alternate versions of Adobe Acrobat, you may find it useful to visit
    Adobe's alternate reader download page.
  • Some of our documents are in other proprietary formats (that means they use a software that
    you normally would have to buy, to use the document). When we do post information or data in
    a proprietary format, we do it only when we are reasonably sure that the intended audience
    already can access files in that format. Following are links to free viewers, to help you see
    documents in proprietary formats:
  • HHI will provide a printed version of a web document to anyone who does not have access to
    the web, upon request.

Answering Email
  • HHI is committed to providing excellent customer service. Email generated by HHI's web
    products will be answered promptly, using email whenever possible.
  • Normally, web-generated email should be answered within two business days.
  • If a reply requires more research, it may take us 2 weeks or more to answer your questions. In
    those cases, we'll let you know that we're working on it and tell you when to expect a response.
  • If you send us email that we can't answer - but another government agency can - we will send
    it to USA Services, so they can route it to the proper agency.
FOIA
 Web Policies and Important Links
 Privacy
Heart House, Inc.
Web Policies and Important Links